Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.

Payment and Price

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

In the event that there is a pricing error on the website or in our printed catalogues then Traditional Designs Ltd will not be bound to honour any orders made at that price.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Tradiational Designs Ltd. reserves the right, at any time, to modify, alter, or update these terms of use.

Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Traditional Designs Ltd. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with  Traditional Designs Ltd. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:

Access to, use of and shopping at www.traditional-radiator-valves.co.uk, and any other sub domains is provided by  Traditional Designs Ltd. on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at traditional-radiator-valves.co.uk.

Making A Purchase

The following terms and conditions apply to all transactions on Traditional-Radiator-Valves.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

Addition to Copyright

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Traditional Designs Ltd.. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Traditional-Radiator-Valves.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from Traditional-Radiator-Valves.co.uk except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Traditional Designs Ltd.. For Product Descriptions terms, please see 'Description of Goods'

Cancellations and Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. You may cancel your order at any time prior to despatch.  To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods, or if you wish to cancel prior to despatch, please contact our customer care team.

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely in their original packaging. We reserve the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Please note that a collection charge will be implemented for all non faulty returns upto a maximum of £49.95, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

With credit orders no returns are allowed after the 14 day cooling off period.

If you have any questions regarding cancellations, or returns then please call our customer care team.

Delivery Information

We endeavour to deliver most products via registered courier within 5 working days, however some made to order items may take longer. However all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control.  A tracking number will be supplied so that you can contact the designated courier for expected delivery times.

Traditional Designs Ltd. strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a Traditional Designs Ltd. sales advisor will email or telephone you to advise you of the expected delivery date.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.

Privacy Policy

Traditional Designs Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

5 year Guarantee

Any valve found to be defective in operation within 5 years of installation can be returned for prompt repair or exchange. This warranty does not cover consequential damage, or any damage caused to the valves during or after installation by the use of unnecessary or inappropriate forces.

Disclaimer and Limitations.

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, (TRADITIONAL DESIGNS LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM TRADITIONAL DESIGNS LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY TRADITIONAL DESIGNS LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST TRADITIONAL DESIGNS LTD, BUT ONLY AGAINST THE PERSON GIVING THEM.

TRADITIONAL DESIGNS LTD ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR VALVE INSTALLATION. ALL TRADITIONAL DESIGNS LTD STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF TRADITIONAL DESIGNS LTD WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. TRADITIONAL DESIGNS LTD ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

TRADITIONAL DESIGNS LTD RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

Other

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.